We're Here to Help

Your first box ships within 5–7 business days after you complete your quiz and payment. You'll receive a tracking number via email so you can follow along.

That depends on your subscription! You can choose monthly (every 30 days) or bi-monthly (every 60 days). You can change your frequency anytime in your account dashboard.

Nope! Free standard shipping on all boxes, everywhere in the US. We use eco-friendly carriers and compostable packaging.

Yes! You'll get a tracking number via email when your box ships. You can also check your order status anytime in your account.

Absolutely. Cancel with one click, anytime. No penalties, no questions asked. You'll keep your current box, and we'll just stop charging you for future boxes.

Log into your account dashboard and head to Billing. You can update your credit card or payment method anytime.

We sure do! You can purchase a 3-month, 6-month, or 12-month gift subscription. The recipient will receive a welcome email to take the personalization quiz and claim their first box.

No problem! Before your next box ships, you can swap any item for something else. Just head to your account and let us know what didn't work. We learn from every swap.

Yes! You can choose your budget tier ($35, $50, or $75), product mix (balanced, toys-heavy, treats-heavy, essentials-heavy), and swap items. You're in control.

Log into your account and go to "My Pet's Profile." You can update age, weight, dietary needs, play style, and any new allergies or preferences. Changes take effect with your next box.

Every single item is vet-reviewed and approved by our Chief Veterinarian before it goes into a box. We check ingredients, materials, safety standards, and sourcing practices.

Absolutely. During the quiz, you'll tell us about any allergies, sensitivities, or dietary needs. We'll never include treats or toys that could harm your pet.

We partner with sustainable, ethical suppliers who share our values. All products are made in facilities that meet rigorous safety and quality standards. Each box includes a care card with full sourcing details.

Click "Forgot Password" on the login page. We'll send you a secure link to reset your password. If you don't see it, check your spam folder.

First, check your spam and promotions folders. If you still don't see our emails, log into your account and update your email address. If the issue persists, reach out to support@pawparcel.com.